Maintenance and Support


High functioning of your business demands effective software/hardware maintenance and support. Software maintenance services enable you to support your customers in a focused way and effective hardware maintenance ensures that business continuity is maintained in all conditions. Outsourcing software maintenance and support, helps you to keep your competitive edge and increase your team’s productivity and effectiveness. Skyla offers long-term and pay-as-you-go (incident-based) software maintenance and support services. It includes remote troubleshooting and support provided via the telephone and online channels, as well as installation assistance and basic usability assistance. In some cases, software support services may include new product installation services, installation of product updates, migrations for major releases of software and other types of proactive or reactive on-site services.

We offer following application maintenance and support services


Software Support

We offer 1st, 2nd and 3rd level (In some cases) support services for applications developed by Skyla or by any third-party vendor. Skyla Support team will help you with troubles of any complexity level — from providing workarounds & hot fixes to security audit and application enhancement.

Cost savings

Brand new equipment can be expensive to buy, especially if you are replacing it every three to five years on the OEM’s cycle. Maintaining your infrastructure on a break-fix basis could be a lot cheaper in the long run. We provide you with essential resources to maintain the system with latest software patches and upgrades without affecting much of your business operations.

Value

Cost considerations are important, but value may be even more critical. Our maintenance plan ensures reliability, an important thing to keep in mind. Hardware/Software maintenance may not seem like a big revenue creator for businesses, but IT managers can rely on us as their partner who can simplify their operations for efficient business continuity.

Simplification

Managing extended warranties for all the different OEMs represented in the data centre can prove incredibly difficult, leaving IT managers with many points of contact and significant complexity when it comes to avoiding any gaps in coverage. We can handle a wide range of device types, ensuring that IT teams do not have to deal with as many points of contact. We offer dedicated first-call services, a solution that allows clients to submit OEM support tickets us, and then we will contact the OEM on your behalf. This turns us as your dedicated maintenance provider into the single point of contact for all of your company’s support needs.

Application Maintenance

You can focus on core business activities while Skyla takes care of your IT infrastructure.

  • Consulting Services: choosing the right infrastructure and hosting options, eliminating scalability issues, etc.
  • Application Launch: pre-release environment setup, tuning the system monitoring, scalability automation, etc.
  • Project Health Check-up: security audit, server management, backup storage setup, OS versions update, application licenses check, resources availability and performance control, etc.
  • Cloud Solutions Delivery: expertise in working with a variety of Cloud platforms (Amazon Web Services, Azure and others), migration to Cloud, Cloud infrastructure design, etc.
  • Incident Management: fast reaction to issues, system restoration, etc.
  • Request Processing: migration to new hosting, upgrade delivery, IT systems optimization, etc.

System Monitoring

24/7 monitoring of your core applications, hardware and overall system performance to ensure system uptime. Support team is immediately alerted when your system crosses the defined thresholds to avoid your server going down, memory reaching capacity or a workstation consistently being overloaded.

  • Application monitoring
  • Server monitoring
  • Network and remote connectivity management
  • Event log management
  • Backup & recovery
  • Pre-support audit
  • There are three key benefits to choosing us as your maintenance partner

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